FREQUENTLY ASKED QUESTIONS

Absolutely! You can upgrade or downgrade your plan at anytime. Just subscribe to the new plan you want to start a new subscription. Be sure to cancel the old one so you don't get charge twice.

Yes, your subscription will be automatically renewed according to your monthly subscription date. If you no longer want the service, cancel it before service expires.

Yes! We offer discount when you subscribe for 6 months or one year plans. There may be other temporary discounts when you refer a friend. Join our mailing list for discount updates.

No, we do not accept return or issue refund. All sales are final. If you don't like the service you don't have to subscribe after your expiration date. Subscription is a month to month agreement. If for any reason you are not entirely satisfied with the service, we can help you navigate the system so you can better understand it. We guarantee it that you will be amazed by what you are getting.

We accept Credit Card, PayPal, Money Orders, and Bank Wire via Zelle or Cashapp. We accept credit cards in the form of Mastercard, Visa, American Express and Discover.

Yes! You can signup to our reseller program by emailing us your info such as your name, a phone number, and your email address. Once we receive your info a team member will contact you in 24 hrs. 

We do not ship any product. Once you subscribe to our service, allow 24 hrs to receive your login info. Your order will be processed within one business day from the date you placed the order. Generally, your account is set right away. 

General business hours are:9:00am to 6:30pm, 7 days a week. However, Technical support is available 24/7 via our chat room or you can send us an email message.

Yes our service works worldwide. You can use it anywhere wi-fi is available. Equipment can be brought on Amazon. Here is a list of some countries we have service: UK SPORTS -ENTERTAINMENT - CANADA - USA - LATIN - AFRICA – ALBANIA - BRAZIL – FRANCE – HUNGARY – INDIA – ROMANIA – RUSSIA – MACEDONIA - GERMAN - BULGARIA - PAKISTAN - PORTUGAL - ARAB – ARMENIA - BELGIUM - CHINA - CZECH REPUBLIC - EX-YU - GREEK - INDONESIA/VIETNAM - IRAN - ISRAEL - ITALY - JAPAN - KOREA - NETHERLANDS - SPANISH – SWITZERLAND – DENMARK - SWEDEN - THAILAND - TURKISH - IRISH - POLISH - AUSTRALIA/NZ - PHILIPPINES - BAHAMAS / CARIBBEAN ISLANDS - NORWAY - SPANISH REGION - AFGHANISTAN just to name a few.

We do not collect any sensitive information other thatn your name and email. We do not share nor sale your information. We use high-grade 256 bit encryption to secure all transactions. All payments are processed through Paypal.

Our branded app is only compatible with Android devices at this time. You can download it from your Firestick using downloader. Here is the link: https://bit.ly/UTVN401 Instructions on how to add the app to your Firestick, smart TV or any Android box can be found here: Tutorials – Universal TV Network.

Your subscription begins as soon as we receive your order. You will receive your username and password within minutes so you can start watching on your phone or computer while you are waiting. If for any reason you don't receive your account info within 24 hours, please contact our support team.

You can reach us via email or send us a message on Facebook messenger.